Terms and Conditions

1. General Information

1.1 Metropolitan Heating & Air Conditioning is based in Scarborough, Ontario, providing residential and commercial heating, ventilation, and air conditioning (HVAC) services throughout the Greater Toronto Area.
1.2 These Terms apply to all visitors, clients, and users of our website and services.

2. Services

2.1 We provide HVAC installation, repair, and maintenance, as well as indoor air quality services.
2.2 Specific service details will be outlined in your written service agreement or invoice.
2.3 We reserve the right to refuse service for legitimate reasons, including safety issues or non-compliance with these Terms.

3. Pricing & Payments

3.1 Prices are subject to change without prior notice. Estimates are valid for 30 days unless otherwise stated.
3.2 Payment is due upon completion of services unless otherwise agreed in writing.
3.3 We accept credit cards, checks, and bank transfers. Late payments may result in additional charges.

4. Warranties & Liability

4.1 Manufacturer warranties vary by product and are provided separately.
4.2 Metropolitan Heating & Air Conditioning is not responsible for damages resulting from misuse, neglect, or unauthorized alterations to equipment.
4.3 To the fullest extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages.

5. Customer Responsibilities

Customers must:

• Provide safe and reasonable access to the worksite.
  
• Ensure the area is free of hazards.
  
• Promptly communicate any concerns or changes during the service process.
  

6. Website Use

6.1 All website content is for informational purposes only. Unauthorized reproduction or distribution is prohibited.
6.2 We strive for accuracy but cannot guarantee that the website content is always complete or error-free.

7. Privacy Policy

Our collection and use of personal data are governed by our Privacy Policy.

8. Messaging Terms

• By providing your contact information, you consent to receive service-related messages.
  
• Message frequency varies. Standard carrier rates may apply.
  
• To unsubscribe, reply STOP or contact us directly.
  
• For help, call (416) 283-5698.
  

9. Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable Canadian law. Any disputes will be handled within the courts of Ontario.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this website and take effect immediately.

11. Contact Us

Metropolitan Heating & Air Conditioning
20 Venture Dr Unit #17
Scarborough, ON, M1B 3R7
Phone: (416) 283-5698
Fax: 416-283-5581
Email (Sales): sales@metroheat.com
Email (Service): service@metroheat.com

Office Hours: Monday – Friday, 8:00 AM – 4:00 PM Closed Weekends