Accessibility Statement

Measures to Support Accessibility

• Accessibility is part of our mission and customer commitment.
  
• We integrate accessibility considerations into our internal policies.
  
• Ongoing accessibility training is provided to our staff.
  
• We set clear accessibility goals and responsibilities.
  
• Formal accessibility and quality assurance methods are used.
  

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA. Metropolitan Heating & Air Conditioning is partially conformant with WCAG 2.1 Level AA. This means some parts of the website may not fully conform to accessibility standards.

Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter any barriers:

• Phone: (416) 283-5698
  
• Fax: 416-283-5581
  
• Email: service@metroheat.com
  
• Address: 20 Venture Dr Unit #17, Scarborough, ON, M1B 3R7
  

We aim to respond to feedback within 2 business days.

Technical Specifications

Accessibility of our website relies on:

• HTML
  
• CSS
  
• JavaScript
  

These technologies are essential for ensuring accessibility compliance.

Limitations and Alternatives

Despite our best efforts to ensure accessibility, some limitations may exist:

• User-Submitted Content: Images or uploaded materials may lack text alternatives. We review and resolve these within 10 business days.
• ‍Archived Content: Older files may not meet current standards but can be provided in accessible formats within 3 business days upon request.